Statue of Liberty ToursStatue of LibertyTours

    Customer Support

    Our support team is available to assist you with questions, booking modifications, ticket inquiries, and any other concerns related to your visit. We are committed to responding to all inquiries promptly and professionally.

    Contact Information

    Common Support Topics

    1. Booking Confirmation

    After completing your purchase, you will receive a confirmation email with your ticket details. If you do not receive this email within 1 hour, please check your spam or junk folder before contacting support.

    2. Modifying or Cancelling a Booking

    If you need to change the date or details of your booking, please contact us as early as possible. Modification and cancellation requests are subject to our Refund & Cancellation Policy. We will do our best to accommodate your needs based on availability.

    3. Lost or Missing Tickets

    If you have lost your ticket confirmation or cannot locate your booking, please contact our support team with the email address used at checkout and your approximate booking date. We will retrieve your order and resend your confirmation.

    4. Technical Issues

    If you experience any difficulties during the checkout process or encounter errors on our website, please contact us with a description of the issue, including the browser and device you are using. Screenshots are helpful but not required.

    5. Accessibility Requests

    We are committed to ensuring all visitors can enjoy their experience. If you require accessible ticket options or have specific needs related to mobility, please contact us in advance and we will do our best to assist you.

    Escalations

    If your issue has not been resolved to your satisfaction, please request to have your case escalated to a senior support representative. We take all customer concerns seriously and are committed to finding a fair resolution.