Refund Policy

Last Updated: February 13, 2026

1. Cancellation & Refunds

Full refunds are available if you cancel your booking at least 48 hours before the scheduled departure time — at least 72 hours for the Skip the Line Guided Tour. No refunds will be issued for cancellations made inside that window.

2. How to Request a Refund

To request a refund, visit the Manage Bookings page and follow the cancellation steps, or contact our support team with your booking confirmation number.

3. Processing Time

Approved refunds will be processed within 5–10 business days to the original payment method used at the time of purchase.

4. Non-Refundable Situations

• Cancellations made less than 48 hours before departure (less than 72 hours for the Skip the Line Guided Tour)
• No-shows on the day of the visit
• Partially used tickets

5. Weather & Closures

In the event of closure due to weather or unforeseen circumstances, a full refund or rescheduling option will be offered at no additional cost.

6. Contact Us

For refund inquiries, please reach out through our support page or email us with your booking details.